Frequently Asked Questions
1. Orders & Payments
Q: What payment methods do you accept?
A: We accept credit/debit cards and Apple Pay.
Q: Can I pay with Cash on Delivery (COD)?
A: Currently, we do not offer Cash on Delivery (COD), but we may introduce it in the future.
Q: How do I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can track it on our website or the carrier’s website.
2. Shipping & Delivery
Q: Do you ship to Kuwait?
A: Yes! We ship nationwide in Kuwait.
Q: How long does shipping take?
A: Shipping typically takes 7-14 business days. However, delays may occur due to customs or logistics.
Q: Do I have to pay customs fees?
A: Some orders may be subject to customs duties or taxes based on Kuwait’s regulations. These are the customer’s responsibility.
3. Returns & Refunds
Q: Can I return my order?
A: Yes, we accept returns within 7 days of receiving your order. Items must be unused and in their original packaging.
Q: How do I request a return?
A: Contact our support team at info@zumaiza.com with your order number, and we’ll guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 5-10 business days after we receive and inspect the returned item.
4. Products & Availability
Q: Are your products original and high quality?
A: Yes! We carefully source our products from trusted suppliers to ensure quality.
Q: What if an item is out of stock?
A: If a product is out of stock, you can sign up for restock notifications on the product page.
5. Customer Support
Q: How can I contact customer service?
A: You can reach us via email at info@zumaiza.com or through our Contact Us page.